Agreement Policy
1. Introduction
This Agreement Policy governs the engagement, communication, and service relationship between Soft Repairs (“Company,” “we,” “our,” or “us”) and any individual, business, or organization (“Client,” “you,” or “your”) that requests, purchases, or uses our digital solutions, software development, consulting, automation, SEO, or related business technology services.
By submitting an inquiry, requesting a proposal, approving a quotation, selecting a service package, or continuing with any project discussion, you acknowledge that you have read, understood, and agreed to this policy.
This policy is intended to establish transparency around project scope, responsibilities, payments, revisions, timelines, and post-delivery expectations.
2. Services Covered Under This Policy
This Agreement Policy applies to all solutions and professional services offered through the Soft Repairs website and business communication channels, including but not limited to:
- mobile app development
- website and web portal development
- custom software solutions
- SEO and digital visibility services
- UI/UX design and prototyping
- CRM systems
- financial management systems
- supply chain and logistics software
- HR and workforce platforms
- asset management solutions
- eLearning software
- eCommerce development
- content and document management
- workflow automation
- API integrations
- consulting and solution architecture
The specific deliverables, milestones, and implementation plans for each project are separately defined in approved proposals, quotations, emails, statements of work, or package selections.
3. Service Scope and Deliverables
Each project engagement is based on an agreed scope that may include strategy, design, development, deployment, consulting, reporting, integrations, testing, or optimization.
Only the deliverables explicitly approved in writing through:
- project proposal
- email confirmation
- invoice
- package selection
- scope document
- statement of work
will be considered part of the active agreement.
Any request outside the approved deliverables may require separate review, revised pricing, and timeline adjustments.
This clause helps avoid misunderstandings and ensures project transparency.
4. Timelines and Delivery Expectations
All delivery timelines shared by Soft Repairs are estimated schedules prepared in good faith based on current project requirements and available information.
Project completion may be influenced by:
- scope changes
- revision requests
- client-side delays
- pending approvals
- content availability
- API or third-party access
- hosting or deployment dependencies
- technical risk discovery
- compliance or security reviews
For this reason, timelines should be considered planning estimates rather than guaranteed completion commitments unless specifically defined in a signed project contract.
5. Client Responsibilities
To ensure efficient project execution, the client agrees to provide all reasonably necessary information and resources, including, where applicable:
- business requirements
- content and media assets
- branding materials
- hosting or domain access
- API credentials
- workflow documentation
- user role details
- approval responses
- testing feedback
- compliance instructions
Any delay in providing required inputs may affect the project schedule and delivery sequence.
6. Revisions and Additional Requests
Soft Repairs may provide revisions, refinements, or implementation adjustments within the limits of the approved scope or selected package.
Additional requests such as:
- new modules
- new workflows
- expanded dashboards
- role changes
- additional pages
- new integrations
- reporting extensions
- mobile responsiveness enhancements
- deployment to new environments
may be considered scope-expansion requests and can entail additional costs and revised timelines.
No additional work will be initiated without mutual confirmation.
7. Commercial Terms and Payments
All pricing, milestone payments, retainers, package fees, recurring costs, and consultation charges are governed by the approved quotation, proposal, invoice, or selected package.
Unless otherwise agreed:
- Work begins after the initial payment milestone
- Phased projects move according to cleared milestone payments
- Recurring retainers renew as invoiced
- Third-party costs are separate
- Taxes may apply based on jurisdiction
- Delayed payments may pause project activity
Soft Repairs reserves the right to withhold further deliverables until outstanding balances are resolved.
8. Third-Party Platforms and Dependencies
Many solutions may rely on third-party providers such as:
- hosting platforms
- cloud infrastructure
- payment gateways
- app stores
- analytics tools
- communication APIs
- plugins
- logistics systems
- external SaaS platforms
Soft Repairs is not responsible for service interruptions, outages, pricing changes, policy revisions, suspended accounts, rejected submissions, API limitations, or functionality changes caused by third-party providers.
This includes search engines, advertising platforms, cloud vendors, and approvals from app marketplaces.
9. Results and Performance Disclaimer
All services are delivered using commercially reasonable practices and technical expertise.
However, Soft Repairs does not make guarantees regarding specific business or operational outcomes, including but not limited to:
- traffic growth
- keyword rankings
- revenue increase
- lead volume
- user adoption
- customer retention
- workflow efficiency percentages
- ROI
- approval from third-party platforms
- app store acceptance
- system uptime beyond hosted dependencies
Actual outcomes depend on multiple business, market, operational, and technical factors outside direct control.
This clause is particularly important for SEO, marketing, CRM, and automation services.
10. Ownership and Intellectual Property
Upon full settlement of all agreed-upon invoices, ownership of the final approved project deliverables may transfer to the client, unless otherwise stated in the proposal.
Soft Repairs retains ownership of:
- internal methodologies
- development frameworks
- reusable components
- proprietary logic
- templates
- automation structures
- coding libraries
- internal utilities
- non-exclusive system elements
Third-party licensed assets remain governed by their original licensing terms.
11. Support, Maintenance, and Post-Launch Changes
Any post-launch support, monitoring, maintenance, performance improvements, updates, or troubleshooting is only included where specifically mentioned in the package or quotation.
Future enhancements, redesigns, optimizations, or version upgrades may require a new agreement or support plan.
12. Limitation of Liability
Soft Repairs will not be liable for indirect, incidental, reputational, revenue-related, operational, or consequential losses arising from the use, delay, modification, deployment, or performance of any delivered solution.
Where liability applies, it will remain limited to the total fees paid for the specific project or service package.
13. Policy Revisions
This Agreement Policy may be updated periodically to reflect service changes, legal compliance needs, operational improvements, or platform requirements.
The latest version published on the website will apply to future engagements unless a separate signed agreement states otherwise.