Soft Repairs

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Refund Policy

At Soft Repairs, client satisfaction and service transparency remain central to every engagement. Since our offerings include custom software development, SEO services, enterprise consulting, digital marketing, and tailored IT solutions, refund eligibility depends on the nature of the purchased service, project stage, and work already delivered.

This Refund Policy explains how refunds, cancellations, and service adjustments are handled for all projects and subscriptions purchased through our website or through direct business agreements. The website offers solution categories including SEO & marketing, CRM, CMS, document management, eCommerce, mobile apps, and custom enterprise systems.

1) Scope of This Policy

This policy applies to:

  • SEO services
  • website development
  • custom software development
  • mobile app development
  • eCommerce development
  • UI/UX design
  • CRM and CMS solutions
  • document automation services
  • consulting retainers
  • recurring optimization services
  • enterprise support agreements

Custom project and solution categories are core parts of the Soft Repairs services portfolio.

2) Project-Based Services Refunds

For fixed-scope project services, refunds are processed based on the current stage of project execution.

Before Project Work Begins
If a cancellation request is submitted before research, planning, audit, wireframing, or development work begins, clients may be eligible for a full refund, excluding payment gateway or administrative charges.

After Project Kickoff
Once project discovery, technical planning, audits, strategy, design, development, SEO implementation, or deployment activities have started, refunds will be evaluated based on:

  • project milestone completion
  • approved deliverables
  • resources allocated
  • hours consumed
  • third-party tool subscriptions
  • reporting or consultation already provided

A partial refund may be issued for the unutilized scope only. Industry norms commonly support milestone-based partial refunds for custom development services.

3) SEO & Digital Marketing Service Refunds

For SEO, content optimization, technical audits, link-building, local SEO, or monthly growth retainers, refunds are only considered for the unused future billing period.

The following completed work is non-refundable:

  • completed SEO audits
  • keyword research
  • content strategies
  • technical fixes already deployed
  • backlink outreach has already been executed
  • reporting dashboards created
  • consultation sessions completed

Because SEO is a performance-driven ongoing service, already delivered strategic work and optimization efforts cannot be reversed.

4) Subscription and Retainer Services

For monthly retainers, support plans, and recurring optimization services:

  • cancellation can be requested anytime before the next billing cycle
  • services remain active until the current cycle ends
  • no refunds are issued for already consumed service periods
  • future unused prepaid periods may be refunded proportionately

This model aligns with common SaaS and recurring service refund practices.

5) Non-Refundable Services

The following are strictly non-refundable:

  • completed consulting sessions
  • discovery workshops
  • technical SEO audits
  • UI/UX strategy documents
  • wireframes and mockups
  • custom integrations already delivered
  • completed development milestones
  • deployed code releases
  • purchased third-party licenses
  • cloud hosting, API, or plugin fees
  • urgent or expedited delivery charges
6) Client Delay or Non-Response

Refund requests will not apply when delays occur due to:

  • delayed content from the client
  • missing credentials
  • approval delays
  • scope changes after kickoff
  • third-party vendor delays
  • hosting or DNS access issues from the client side
7) Refund Processing Timeline

Approved refunds are processed within 7–10 business days to the original payment method. Bank, payment gateway, or foreign exchange delays may vary depending on the payment provider. Similar processing windows are standard across IT service businesses.

8) How to Request a Refund

To request a refund, clients must contact our billing or account team with:

  • project name
  • invoice number
  • payment date
  • reason for cancellation
  • requested resolution

All requests are reviewed based on:

  • signed scope
  • approved milestones
  • consumed resources
  • contract commitments
  • deliverables shared
9) Policy Updates

Soft Repairs may revise this Refund Policy to reflect operational, legal, or service model updates. Revised versions become effective immediately once published on this page.