CANCELLATION POLICY

Effective Date: July 2026

This Cancellation Policy (“Policy”) governs order cancellation requests made through softrepairs.com (the “Website”), operated by Soft Repairs (“Soft Repairs,” “we,” “our,” or “us”).

By placing an order through the Website, you acknowledge and agree to the terms outlined in this Policy.

General Cancellation Policy

We understand that customers may occasionally need to modify or cancel an order after it has been placed.

Cancellation requests are reviewed based on the order’s processing status, inventory allocation, payment-verification status, and fulfillment progress.

Submitting a cancellation request does not automatically guarantee that an order can be canceled.

Cancellation Requests Before Processing

Customers may request cancellation before order processing begins.

Orders that have not yet entered fulfillment may be eligible for cancellation.

Examples may include:

• Newly submitted orders
• Orders awaiting payment verification
• Orders pending inventory confirmation
• Orders not yet prepared for shipment
• Orders awaiting internal review

Cancellation eligibility depends on the order’s current status and applicable operational requirements.

Orders Already in Processing

Once an order enters processing, inventory allocation, fulfillment, packaging, or shipment preparation, cancellation options may become limited.

Depending on the fulfillment stage, a cancellation request may:

• Be approved
• Be declined
• Be approved for only part of the order
• Be converted into a return request after delivery

We cannot guarantee cancellation of an order that has already entered an active fulfillment process.

Orders Already Shipped

Orders that have already been shipped generally cannot be canceled.

Once a package has been transferred to the designated shipping carrier, the order is considered to have entered the delivery process.

Customers who no longer wish to keep a product after shipment should review our Return & Refund Policy for available options.

Refusing delivery does not automatically cancel the order or guarantee a full refund.

How to Request a Cancellation

Customers wishing to cancel an order should contact Soft Repairs as soon as possible.

Cancellation requests should include:

• Full name
• Order number
• Email address associated with the order
• Product information
• Contact number, where applicable
• Reason for cancellation, if available

Providing complete and accurate information may help us review the request more efficiently.

Cancellation Request Review

Each cancellation request is reviewed individually.

Factors considered may include:

• Order status
• Inventory-allocation status
• Payment-verification status
• Fulfillment progress
• Packaging status
• Shipping status
• Fraud-prevention reviews
• Operational requirements

Reviewing a cancellation request does not guarantee approval.

Cancellation Confirmation

If a cancellation request is approved, the customer may receive confirmation through the email address or other contact information associated with the order.

The cancellation confirmation may include:

• Cancellation status
• Products or quantities canceled
• Refund eligibility information
• Estimated refund-processing information
• Additional instructions, where applicable

Customers should retain cancellation confirmations for their records.

Refunds Following Approved Cancellations

When an approved cancellation involves a completed payment transaction, an eligible refund may be issued to the original payment method whenever reasonably possible.

Refund-processing times may vary depending on:

• Financial institutions
• Credit card issuers
• Banks
• Payment processors
• Transaction-verification requirements

Refund availability and processing timelines remain subject to third-party payment systems.

Soft Repairs is not responsible for delays caused by banks, card issuers, payment processors, or other financial institutions after a refund has been submitted.

Partial Cancellations

Customers may request cancellation of part of an order where applicable.

Approval of a partial cancellation may depend on:

• Product availability
• Fulfillment status
• Packaging status
• Inventory allocation
• Shipment grouping
• Payment-processing requirements

Partial cancellation requests are reviewed individually and are not guaranteed.

Orders Placed Using Incorrect Information

Customers are responsible for reviewing all order details before submitting an order.

If incorrect information is provided, including:

• Shipping addresses
• Billing details
• Contact information
• Product selections
• Quantities

the customer should contact Soft Repairs promptly.

We will make reasonable efforts to assist, but changes or cancellations may not be possible after processing begins.

Customers may remain responsible for additional charges or delivery issues caused by inaccurate information they provided.

Refused Deliveries

Refusing delivery after an order has shipped does not automatically constitute a successful cancellation.

Refused shipments may be subject to:

• Return-shipping charges
• Carrier fees
• Administrative processing costs
• Restocking fees, where permitted by law
• Original shipping charges

Any resulting refund will be reviewed according to our Return & Refund Policy.

Fraud Prevention and Order Review

To help protect customers and maintain transaction security, certain orders may undergo additional verification.

We reserve the right to cancel an order when:

• Fraudulent activity is suspected.
• Payment authorization fails.
• Verification requirements are not completed.
• Regulatory or legal concerns arise.
• Product availability issues occur.
• Customer or transaction information appears inaccurate.
• The order violates Website policies.

Where appropriate, customers may be notified using the contact information associated with the order.

Seller-Initiated Cancellations

Soft Repairs may cancel an order under circumstances including, but not limited to:

• Inventory shortages
• Product discontinuation
• Pricing inaccuracies
• Technical or system errors
• Fraud concerns
• Regulatory restrictions
• Supplier-availability issues
• Payment-verification failure
• Shipping restrictions
• Incorrect product information

Where appropriate, the customer will be notified and an eligible refund may be processed.

Promotional or Discounted Orders

Orders placed using promotional codes, discounts, bundled offers, or special pricing may be subject to additional cancellation conditions.

If part of a discounted or bundled order is canceled, the remaining order value or refund amount may be recalculated based on the applicable promotion terms.

Limitation of Liability

To the fullest extent permitted by law, Soft Repairs shall not be liable for losses arising from or related to:

• Denied cancellation requests
• Delayed cancellation processing
• Fulfillment completed before a cancellation request was received
• Carrier-related shipment activities
• Customer-provided information errors
• Payment-provider delays
• Inventory changes
• Seller-initiated cancellations permitted under this Policy

Nothing in this Policy limits any rights or protections that cannot legally be excluded under applicable law.

Relationship to Other Policies

This Cancellation Policy should be read together with our:

• Sales & Order Policy
• Shipping Policy
• Delivery Policy
• Return & Refund Policy
• Terms & Conditions
• Privacy Policy

If a conflict arises, the policy that most specifically applies to the transaction or issue will generally control, subject to applicable law.

Changes to This Policy

We reserve the right to modify, revise, or update this Cancellation Policy at any time.

Changes become effective when published on this page unless otherwise stated.

Continued use of the Website after updates are published constitutes acceptance of the revised Policy.

Contact Information

For cancellation requests or questions regarding this Policy, please contact:

Soft Repairs

Address: 901 N Market St Apt 100Wilmington, DE 19801 

Email: contact@softrepairs.com 

Contact Number: (+1) 813-687-8163 

Website: softrepairs.com