RETURN & REFUND POLICY

Effective Date: July 2026

This Return & Refund Policy (“Policy”) governs product returns, refunds, exchanges, and related requests for purchases made through softrepairs.com (the “Website”), operated by Soft Repairs (“Soft Repairs,” “we,” “our,” or “us”).

By placing an order through our Website, you acknowledge and agree to the terms outlined in this Policy.

General Return Eligibility

Customers are encouraged to inspect products promptly upon delivery.

To be considered for a return, products must generally:

• Be returned within the applicable return period.
• Be in substantially the same condition as received.
• Include original packaging where reasonably available.
• Include accessories, manuals, cables, and other included components where applicable.
• Not show signs of misuse, alteration, neglect, or accidental damage occurring after delivery.

All return requests are subject to review and approval.

Submitting a return request does not automatically guarantee return authorization or refund approval.

Return Request Period

Customers may request a return within fourteen (14) calendar days from the delivery date unless a different period is stated on the applicable product page or required by law.

Requests submitted after the applicable return period may not qualify for return consideration.

Non-Returnable Items

The following items may not be eligible for return unless required by applicable law:

• Products damaged through misuse, neglect, or improper handling.
• Products altered after delivery.
• Products missing important components or accessories.
• Products returned without sufficient order identification.
• Clearance, closeout, or final-sale items where specifically designated.
• Opened or used consumable products, where applicable.
• Products not purchased directly from softrepairs.com.
• Products restricted from return for health, safety, licensing, or regulatory reasons.

Additional product-specific restrictions may apply and will be disclosed where appropriate.

Return Authorization Process

Before returning a product, customers must contact Soft Repairs to request return authorization.

Return requests should include:

• Order number
• Customer name
• Contact information
• Product details
• Reason for the return
• Supporting photographs, where applicable
• A description of any defect, damage, or order issue

Unauthorized returns may be refused, delayed, or returned to the sender.

Customers should not ship a product back until return instructions have been provided.

Product Condition Requirements

Returned products should be packaged securely to help prevent damage during return transit.

Products should be returned with:

• Original accessories
• Product documentation
• Power adapters and cables, where included
• Original packaging, where reasonably available
• Promotional or bundled items included with the purchase, where applicable

Returned products may be inspected after receipt.

The condition of a returned item may affect refund eligibility or the amount of an approved refund where permitted by law.

Damaged or Defective Products

If a product arrives visibly damaged or appears defective upon delivery, customers should notify Soft Repairs as soon as reasonably possible.

Customers may be asked to provide:

• Photographs of the product
• Photographs of the packaging
• Photographs of the shipping label
• Order information
• A description of the issue
• Serial number or product-identification information, where applicable

Prompt reporting helps support the review and resolution process.

Approval of a damaged or defective product claim may depend on verification, inspection, carrier records, and supporting documentation.

Incorrect Products

If a customer receives a product that materially differs from the item ordered, the customer should contact Soft Repairs promptly.

Customers may be asked to provide:

• Order information
• Product photographs
• Packaging details
• Shipping-label photographs
• Shipment information
• A description of the difference

We will review the circumstances and determine an appropriate resolution based on the available information.

Return Shipping

Customers may be responsible for return-shipping expenses unless:

• An incorrect product was shipped.
• The product arrived damaged during transit.
• The product was materially defective upon delivery.
• Soft Repairs agrees in writing to cover the return-shipping cost.
• Applicable law requires otherwise.

Return-shipping instructions will be provided after a return request is approved.

Customers should use a shipping service that provides tracking and delivery confirmation.

Soft Repairs is not responsible for return packages that are lost, damaged, or misdirected before confirmed receipt.

Inspection of Returned Products

Returned items may undergo inspection after receipt.

Inspection may include verification of:

• Product condition
• Serial numbers
• Included accessories
• Packaging condition
• Physical damage
• Signs of misuse or alteration
• Compliance with return requirements
• Whether the returned product matches the original order

Refund approval may depend on the inspection results.

Refund Eligibility

Approved refunds generally apply only to eligible returned products that satisfy the conditions described in this Policy.

Refund eligibility may be reduced or denied if:

• The product is returned in a damaged condition.
• Required accessories or components are missing.
• Return requirements are not satisfied.
• Product misuse, alteration, or neglect is identified.
• The returned item does not match the purchased item.
• The return was submitted outside the applicable return period.
• The product was designated as non-returnable.

Refund decisions are made after review and, where applicable, inspection.

Refund Processing

After an approved return has been received and inspected, a refund may be issued to the original payment method whenever reasonably possible.

Refund processing times may vary depending on:

• Financial institutions
• Payment processors
• Card issuers
• Banking procedures
• Fraud-prevention reviews
• Transaction-verification requirements

Processing timelines are estimates and cannot be guaranteed.

Soft Repairs is not responsible for delays caused by banks, card issuers, payment processors, or other financial institutions after a refund has been submitted.

Original Shipping Charges

Original shipping charges are generally non-refundable unless:

• The incorrect product was shipped.
• The product arrived damaged or materially defective.
• Soft Repairs approves reimbursement.
• Applicable law requires otherwise.

Expedited shipping charges or additional delivery fees may also be non-refundable.

Partial Refunds

Where permitted by law, partial refunds may be issued in situations involving:

• Missing accessories
• Missing components
• Product-condition issues
• Incomplete returns
• Damaged packaging
• Signs of use beyond reasonable inspection
• A reduction in the product’s resale value

Any applicable deduction will be communicated during the review process.

Exchanges

Where available, exchange requests may be considered on a case-by-case basis.

Exchange eligibility may depend on:

• Product availability
• Inventory status
• Product condition
• Return-period compliance
• Verification requirements
• Price differences
• Shipping restrictions

Approval of an exchange request is not guaranteed.

If an exchange product is unavailable, another available resolution may be offered.

Refused Deliveries

Orders refused after shipment may be subject to:

• Return-shipping charges
• Carrier fees
• Restocking fees, where applicable
• Administrative processing costs
• Original shipping charges

Refund eligibility for refused shipments will be evaluated according to the circumstances of the return and the applicable Website policies.

Unclaimed or Undeliverable Orders

Orders returned because they were unclaimed, undeliverable, or sent to an incorrect address may be subject to:

• Return-shipping costs
• Additional handling charges
• Reshipping fees
• Restocking fees, where applicable
• Order cancellation

Customers are responsible for providing complete and accurate delivery information.

Chargebacks and Payment Disputes

Customers are encouraged to contact Soft Repairs directly regarding order concerns before initiating a chargeback or payment dispute.

We reserve the right to provide relevant records to payment processors, financial institutions, card issuers, or dispute-resolution providers, including:

• Transaction records
• Order confirmations
• Shipment information
• Delivery confirmation
• Customer communications
• Return or refund records

Initiating a payment dispute does not automatically cancel the customer’s obligations under this Policy or other applicable Website terms.

Manufacturer Warranties

Certain products may include warranties provided directly by their manufacturers.

Manufacturer warranty claims are generally governed by the manufacturer’s own terms, conditions, limitations, and procedures.

Nothing in this Policy modifies, limits, extends, or replaces any applicable manufacturer warranty.

Customers may be required to contact the manufacturer directly for warranty service.

Abuse of the Return Process

Soft Repairs reserves the right to refuse, limit, or review return requests involving suspected:

• Fraudulent activity
• Repeated misuse of the return process
• Product substitution
• Serial-number mismatch
• False damage claims
• Excessive return activity
• Unauthorized resale activity

Any action taken will be based on the circumstances and applicable law.

Limitation of Liability

To the fullest extent permitted by law, Soft Repairs shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

• Product returns
• Refund-processing delays
• Denied return requests
• Lost return shipments
• Exchange unavailability
• Financial-institution delays
• Customer failure to follow return instructions

Nothing in this Policy limits any consumer rights or remedies that cannot legally be excluded or restricted.

Relationship to Other Policies

This Return & Refund Policy should be read together with other applicable Website policies, including:

• Sales and Order Policy
• Shipping Policy
• Delivery Policy
• Cancellation Policy
• Terms & Conditions
• Privacy Policy

Where a separate policy contains more specific terms for a particular issue, those terms may also apply.

Policy Updates

We reserve the right to revise, update, or modify this Return & Refund Policy at any time.

Changes become effective when published on this page unless otherwise stated.

Continued use of the Website after updates are published constitutes acceptance of the revised Policy.

Contact Information

For return requests, refund inquiries, or questions regarding this Policy, please contact:

Soft Repairs

Address: 901 N Market St Apt 100Wilmington, DE 19801 

Email: contact@softrepairs.com 

Contact Number: (+1) 813-687-8163 

Website: softrepairs.com