ORDER ACCEPTANCE POLICY

Effective Date: July 2026

This Order Acceptance Policy (“Policy”) governs the review, verification, acceptance, and fulfillment of orders placed through softrepairs.com (the “Website”), operated by Soft Repairs (“Soft Repairs,” “we,” “our,” or “us”).

By placing an order through our Website, you acknowledge and agree to the terms outlined in this Policy.

Purpose of This Policy

The purpose of this Policy is to explain how orders submitted through the Website are reviewed, verified, accepted, processed, and fulfilled.

An order submitted through the Website represents an offer by the customer to purchase products from Soft Repairs. Submitting an order does not automatically constitute acceptance of that offer.

All orders remain subject to review and verification before fulfillment.

Order Submission

When a customer completes the checkout process and submits an order through the Website, the order enters our review and verification process.

After successful submission, the customer may receive an order-confirmation message acknowledging receipt of the order request.

Receipt of an order confirmation does not constitute final acceptance of the order.

Order Review Process

All orders may undergo internal review before acceptance.

The review process may include:

• Product-availability verification
• Inventory confirmation
• Payment authorization
• Fraud-prevention screening
• Customer-information validation
• Shipping-address verification
• Compliance reviews
• Order-accuracy checks

Orders remain pending until the applicable review procedures have been completed.

Inventory Verification

Product availability displayed on the Website may change at any time.

Before accepting an order, we may verify:

• Current inventory levels
• Supplier availability
• Warehouse stock status
• Product-allocation requirements
• Shipping restrictions
• Fulfillment capacity

In some situations, products displayed as available may become unavailable before order processing is completed.

We reserve the right to decline, modify, or cancel orders affected by inventory limitations.

Payment Authorization

Order acceptance is subject to successful payment authorization.

We may verify:

• Payment-method validity
• Transaction authorization
• Billing-information accuracy
• Fraud-prevention indicators
• Identity or account information
• Compliance with payment-provider requirements

Orders may be delayed, suspended, or declined if payment verification cannot be completed successfully.

Fraud Prevention and Security Review

To protect customers and maintain transaction security, orders may be reviewed for signs of:

• Unauthorized payment activity
• Identity inconsistencies
• Suspicious purchasing behavior
• Fraudulent transactions
• Security concerns
• Unusual order patterns
• Billing and shipping discrepancies

Additional verification information may be requested before an order is accepted.

Failure to provide requested information may result in order delay, cancellation, or rejection.

Order Acceptance

An order is generally considered accepted only when:

• Payment authorization has been completed.
• Inventory has been confirmed.
• Internal review requirements have been satisfied.
• Required verification has been completed.
• The order enters fulfillment or shipment processing.

Until these steps have been completed, Soft Repairs has no binding obligation to fulfill the order.

Right to Refuse Orders

We reserve the right to refuse or cancel an order where reasonable business, operational, legal, regulatory, or security concerns exist.

Examples may include:

• Product unavailability
• Pricing errors
• Inventory shortages
• Fraud concerns
• Incomplete or inaccurate customer information
• Payment-verification failures
• Regulatory restrictions
• Technical or system errors
• Supplier limitations
• Shipping restrictions
• Suspected unauthorized resale activity

We are not obligated to fulfill an order that cannot be reasonably processed, verified, supplied, or delivered.

Pricing and Product Information Errors

Although we make reasonable efforts to maintain accurate Website information, errors may occasionally occur involving:

• Pricing
• Product descriptions
• Product specifications
• Availability information
• Images
• Compatibility details
• Promotional terms

If an order is affected by such an error, we reserve the right to:

• Correct the information.
• Contact the customer.
• Refuse the order.
• Cancel the order.
• Offer available alternatives.
• Issue a refund where applicable.

Customers may be notified when a significant error affects a submitted order.

Quantity Limitations

We reserve the right to limit quantities purchased by any customer, account, household, payment method, or shipping address.

Quantity limits may be imposed because of:

• Inventory availability
• Product demand
• Supplier restrictions
• Business requirements
• Fraud-prevention measures
• Resale concerns
• Promotional limitations

Orders exceeding reasonable purchasing limits may be adjusted, delayed, or declined.

Multiple-Product Orders

Orders containing multiple products may be reviewed and accepted on an item-by-item basis.

Acceptance of one item within an order does not guarantee acceptance of every product included in the same transaction.

Product availability, processing status, shipment timing, and fulfillment may vary between items.

Soft Repairs may partially accept, partially cancel, or split an order into multiple shipments where appropriate.

Order Modifications

Requests to modify submitted orders may be considered before fulfillment begins.

Requested modifications may include:

• Shipping-address corrections
• Quantity changes
• Product substitutions
• Customer-information updates
• Contact-information corrections
• Billing-information corrections

Approval of a modification request depends on the order’s status when the request is received.

Changes may not be possible after inventory has been allocated or fulfillment, packaging, or shipment has begun.

Customer Responsibilities

Customers are responsible for confirming that all information submitted during checkout is accurate, complete, and current.

This includes:

• Name
• Shipping information
• Billing information
• Contact details
• Product selections
• Quantities
• Payment information

Errors in customer-submitted information may affect order acceptance, processing, shipment, and delivery.

Soft Repairs is not responsible for delays, additional costs, failed deliveries, or cancellations caused by inaccurate information provided by the customer.

Seller-Initiated Order Cancellations

Soft Repairs may cancel pending or accepted orders when circumstances reasonably require it.

Examples may include:

• Inventory shortages
• Supplier issues
• Payment concerns
• Fraud-prevention findings
• Regulatory or legal requirements
• Operational limitations
• Technical or system errors
• Shipping restrictions
• Pricing inaccuracies
• Product discontinuation

Where applicable, customers may be notified, and eligible refunds may be processed according to our Return & Refund Policy.

Order Confirmation and Communications

Customers should provide a valid email address and other requested contact information when placing an order.

Order-related communications may include:

• Order acknowledgment
• Verification requests
• Acceptance or cancellation notices
• Shipping updates
• Refund information
• Requests for additional details

Soft Repairs is not responsible for communications that are not received because of incorrect contact information, email filtering, mailbox limitations, or other issues beyond our reasonable control.

Limitation of Liability

To the fullest extent permitted by law, Soft Repairs shall not be liable for losses arising from or related to:

• Order refusals
• Order delays
• Inventory shortages
• Product unavailability
• Pricing errors
• Verification requirements
• Fraud-prevention actions
• Order cancellations
• Payment-provider delays
• Customer-provided information errors
• Supplier or carrier limitations
• Circumstances beyond our reasonable control

Nothing in this Policy limits any rights or protections that cannot legally be excluded or restricted under applicable law.

Relationship to Other Policies

This Policy should be read together with our:

• Sales & Order Policy
• Shipping Policy
• Delivery Policy
• Return & Refund Policy
• Cancellation Policy
• Terms & Conditions
• Privacy Policy

If a conflict arises, the policy most directly related to the specific transaction or issue will generally govern, subject to applicable law.

Changes to This Policy

We reserve the right to modify, revise, or update this Order Acceptance Policy at any time.

Changes become effective when published on this page unless otherwise stated.

Continued use of the Website after updates are published constitutes acceptance of the revised Policy.

Contact Information

For questions regarding order review, acceptance, or processing, please contact:

Soft Repairs

Address: 901 N Market St Apt 100Wilmington, DE 19801 

Email: contact@softrepairs.com 

Contact Number: (+1) 813-687-8163 

Website: softrepairs.com