SHIPPING POLICY

Effective Date: July 2026

This Shipping Policy outlines the shipping procedures, processing practices, and delivery information applicable to purchases made through softrepairs.com (the “Website”), operated by Soft Repairs (“Soft Repairs,” “we,” “our,” or “us”).

By placing an order through our Website, you acknowledge and agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are generally processed after successful payment authorization, inventory verification, and internal order review.

Processing times may vary depending on:

• Product availability
• Order volume
• Payment-verification requirements
• Business holidays
• Operational considerations
• Shipping restrictions
• Address-verification requirements

Orders are not typically processed on weekends or recognized holidays unless otherwise specified.

Processing times displayed on the Website are estimates only and should not be interpreted as guaranteed fulfillment timelines.

Shipping Destinations

We currently ship to locations where our shipping partners and carriers provide service coverage.

Shipping availability may vary based on:

• Destination address
• Carrier limitations
• Product restrictions
• Regulatory requirements
• Geographic location
• Package size or weight
• Delivery-service availability

Certain products may not be available for shipment to every destination.

We reserve the right to limit or refuse shipment to locations where delivery services are unavailable, restricted, or impractical.

Shipping Methods

Shipping methods may vary depending on:

• Product type
• Package dimensions
• Package weight
• Carrier availability
• Destination location
• Service level selected during checkout

Available shipping options, where applicable, will be displayed during checkout.

We reserve the right to select an alternative shipping carrier or comparable shipping method when reasonably necessary to complete delivery.

Shipping Costs

Shipping charges, where applicable, are calculated based on factors such as:

• Product weight
• Package size
• Shipping destination
• Selected shipping method
• Carrier rates
• Additional handling requirements

Applicable shipping charges will be displayed during checkout before an order is completed.

Shipping charges are generally non-refundable unless otherwise required by law or expressly stated in another Website policy.

Estimated Delivery Timeframes

Estimated delivery dates provided on the Website are for general informational purposes only.

Delivery estimates may be affected by:

• Carrier operations
• Weather conditions
• Transportation disruptions
• Seasonal demand
• Inventory availability
• Regional delivery limitations
• Address-verification issues
• Public emergencies
• Circumstances beyond our reasonable control

Estimated delivery dates should not be interpreted as guaranteed delivery commitments.

Shipment Confirmation

Once an order has been prepared for shipment, customers may receive shipment-confirmation information.

Where available, confirmation communications may include:

• Order details
• Carrier information
• Tracking information
• Shipment status updates
• Estimated delivery information

Tracking availability depends on the carrier and shipping service selected.

Tracking Orders

When tracking services are provided by the carrier, customers may use the supplied tracking information to monitor shipment progress.

Tracking information is generated, updated, and maintained by third-party carriers.

Soft Repairs is not responsible for inaccuracies, delays, interruptions, or technical issues within a carrier’s tracking system.

Tracking updates may take time to appear after a shipping label has been created.

Delivery Delays

Although we work with established shipping providers, delivery delays may occasionally occur because of circumstances beyond our reasonable control.

Examples may include:

• Severe weather
• Transportation interruptions
• Carrier delays
• Supply-chain disruptions
• Public emergencies
• High seasonal demand
• Labor disputes
• Government actions
• Address-verification problems

Soft Repairs is not responsible for delays caused by shipping carriers or external events beyond our reasonable control.

Address Accuracy

Customers are responsible for providing complete, current, and accurate shipping information when placing an order.

Incorrect or incomplete information may result in:

• Delivery delays
• Failed delivery attempts
• Returned shipments
• Additional carrier charges
• Lost or misdirected packages
• Order cancellation

Soft Repairs is not responsible for delays, losses, failed deliveries, or expenses resulting from incorrect or incomplete shipping information provided by the customer.

Customers should contact us promptly if they notice an address error. Address changes may not be possible after an order has entered fulfillment or shipment.

Returned Shipments

Shipments returned by the carrier because of:

• Incorrect or incomplete addresses
• Refused delivery
• Failed delivery attempts
• Unclaimed packages
• Carrier-access restrictions

may be subject to additional shipping charges, handling fees, administrative fees, or restocking fees where permitted by law.

Any eligible refund will be processed according to our Return and Refund Policy.

Original shipping charges may be non-refundable unless otherwise required by law.

Lost or Missing Shipments

If a shipment appears to be lost or missing, customers should contact us promptly after reviewing the available carrier tracking information.

We may:

• Initiate a carrier inquiry.
• Request additional shipment information.
• Assist with available claim procedures.
• Review delivery records and tracking details.
• Request supporting documentation from the customer.

Final decisions regarding lost shipments may depend on carrier investigations, tracking records, delivery confirmation, and supporting documentation.

Damaged Shipments

Customers should inspect packages promptly after delivery.

If a shipment arrives visibly damaged, customers should:

• Retain the original packaging.
• Document the visible damage.
• Take clear photographs where possible.
• Record any missing or damaged items.
• Contact Soft Repairs promptly.

Timely reporting may help us review the issue and coordinate with the carrier.

Claims reported after a significant delay may be difficult to verify or resolve.

Multiple Shipments

Some orders may be fulfilled in multiple shipments depending on:

• Inventory availability
• Warehouse locations
• Product types
• Package-size limitations
• Carrier requirements

Customers may receive separate shipment confirmations, delivery dates, or tracking information for individual packages.

Receiving part of an order does not necessarily mean that the remaining items have been canceled.

Carrier Responsibility

Once an order has been transferred to the designated shipping carrier, transportation and delivery activities are managed by that carrier.

While Soft Repairs may assist customers with shipping concerns, carrier operations remain subject to the carrier’s own policies, procedures, delivery standards, and service conditions.

Carrier delivery scans, signatures, photographs, or tracking records may be used when reviewing a delivery-related issue.

Delivery Confirmation

An order may be considered delivered when the carrier’s tracking information shows delivery to the shipping address provided by the customer.

Customers are responsible for providing a secure delivery location and monitoring tracking updates.

Soft Repairs is not responsible for packages lost, stolen, or misplaced after confirmed delivery, except where otherwise required by law.

Customers should promptly contact the carrier and Soft Repairs if a package is marked as delivered but cannot be located.

International Shipments

If international shipping is made available for certain products or destinations, additional duties, taxes, customs charges, brokerage fees, or government-imposed costs may apply.

Such charges are generally the customer’s responsibility unless expressly stated otherwise during checkout.

International shipping availability may vary based on:

• Product restrictions
• Destination requirements
• Customs regulations
• Carrier limitations
• Import laws

Customs inspections or clearance procedures may delay delivery.

Soft Repairs is not responsible for delays, holds, or charges imposed by customs or other government authorities.

Force Majeure

Soft Repairs shall not be liable for shipping delays, interruptions, or failures caused by events beyond its reasonable control, including but not limited to:

• Natural disasters
• Severe weather conditions
• Government actions
• Labor disputes
• Transportation interruptions
• Supply-chain disruptions
• Public emergencies
• Network or infrastructure failures
• Carrier shutdowns
• Civil unrest
• Acts of war or terrorism

Relationship to Other Policies

This Shipping Policy should be read together with other applicable Website policies, including:

• Sales and Order Policy
• Delivery Policy
• Cancellation Policy
• Return and Refund Policy
• Terms & Conditions

Where another policy contains more specific terms for a particular issue, those terms may also apply.

Policy Updates

We reserve the right to update, revise, or modify this Shipping Policy at any time without prior notice.

Changes become effective when published on this page unless otherwise stated.

Continued use of the Website after updates are published constitutes acceptance of the revised Shipping Policy.

Contact Information

For questions regarding shipping, deliveries, or order fulfillment, please contact:

Soft Repairs

Address: 901 N Market St Apt 100Wilmington, DE 19801 

Email: contact@softrepairs.com 

Contact Number: (+1) 813-687-8163 

Website: softrepairs.com