SALES & ORDER POLICY

Effective Date: July 2026

This Sales & Order Policy (“Policy”) governs all purchases, transactions, and order-related activities conducted through softrepairs.com (the “Website”), operated by Soft Repairs (“Soft Repairs,” “we,” “our,” or “us”).

By placing an order through our Website, you acknowledge and agree to the terms outlined in this Policy.

General Order Information

Orders placed through our Website are subject to review, verification, inventory availability, payment authorization, and acceptance by Soft Repairs.

Submitting an order does not automatically guarantee acceptance or fulfillment.

We reserve the right to review all orders before processing.

Product Listings and Availability

We make reasonable efforts to maintain accurate product information throughout the Website.

However, product listings may occasionally contain:

• Description errors
• Pricing inaccuracies
• Specification updates
• Inventory discrepancies
• Availability changes
• Typographical or technical errors

Product availability displayed on the Website is provided for general informational purposes and may change without prior notice.

We reserve the right to modify, update, discontinue, remove, or limit products at any time.

Order Acceptance

An order is considered accepted only after:

• Payment authorization has been completed.
• Inventory availability has been confirmed.
• Fraud-prevention checks have been completed.
• Internal order-review requirements have been satisfied.

We reserve the right to decline or cancel an order for reasons including, but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Incomplete or inaccurate customer information
• Payment verification issues
• Regulatory or legal requirements
• Shipping restrictions
• Technical or system errors

If an order cannot be accepted, reasonable efforts will be made to notify the customer using the contact information provided with the order.

Pricing and Pricing Errors

We make reasonable efforts to display accurate pricing information on the Website.

Despite these efforts, pricing errors may occasionally occur because of:

• Technical issues
• System updates
• Supplier adjustments
• Data-entry mistakes
• Incorrect product information
• Synchronization delays

In such circumstances, we reserve the right to:

• Correct pricing inaccuracies.
• Cancel affected orders.
• Refuse transactions involving obvious pricing errors.
• Contact the customer regarding available options.
• Issue a refund where applicable.

Customers may be notified when a significant pricing issue affects an order.

Prices may be changed at any time without prior notice. Any price change generally applies to future orders unless otherwise required by law.

Payment Authorization

All orders are subject to payment authorization and verification.

We may request additional information to:

• Verify payment details
• Confirm customer identity
• Prevent unauthorized transactions
• Reduce fraud risks
• Confirm billing information
• Meet legal or payment-provider requirements

Failure to provide requested verification information may result in order delay or cancellation.

Payment transactions may be processed by third-party payment providers. Their services may be governed by separate terms and privacy policies.

Order Confirmation

After successfully submitting an order, customers may receive an order-confirmation email.

Receipt of an order confirmation does not constitute final acceptance of the order.

Final order acceptance remains subject to:

• Inventory verification
• Payment authorization
• Fraud-prevention review
• Address verification
• Internal processing requirements

Inventory Verification

Product availability may change between the time an order is submitted and the time it is processed.

If an inventory discrepancy occurs, we may:

• Contact the customer.
• Offer an alternative product where appropriate.
• Delay processing.
• Cancel all or part of the order.
• Issue a refund when necessary.

We do not guarantee product availability until the order has been reviewed and accepted.

Order Modifications

Customers may request changes to an order before processing or fulfillment begins.

Requested modifications may include:

• Shipping-address updates
• Quantity adjustments
• Product changes
• Contact-information corrections
• Billing-information corrections

Once an order has entered the fulfillment, packaging, or shipping stage, modification requests may no longer be possible.

Approval of any modification request is not guaranteed.

Customers are responsible for providing complete and accurate information when placing an order.

Order Cancellation Requests

Customers may request cancellation of an order before shipment.

Cancellation requests are subject to:

• Order-processing status
• Inventory-allocation status
• Fulfillment stage
• Packaging status
• Shipping status

Orders that have entered fulfillment, packaging, or shipping may no longer qualify for cancellation.

Additional terms may be provided in our Cancellation Policy.

Shipping and Fulfillment

Order processing, fulfillment, and shipment are subject to our Shipping Policy and Delivery Policy.

Processing times may vary based on:

• Product availability
• Payment verification
• Order volume
• Operational requirements
• Carrier schedules
• Holidays or weekends
• Address-verification requirements
• Circumstances beyond our reasonable control

Estimated shipment and delivery dates are provided for general informational purposes only and are not guaranteed unless expressly stated in writing.

Refused Deliveries

Customers who refuse delivery of a shipped order may remain responsible for:

• Return-shipping costs
• Carrier charges
• Restocking fees, where applicable
• Handling fees, where applicable
• Other reasonable costs associated with the refused shipment

Refund eligibility for refused deliveries will be determined according to our Return and Refund Policy.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address.

Soft Repairs is not responsible for delays, failed deliveries, additional carrier charges, or lost shipments caused by incorrect or incomplete address information provided by the customer.

If a shipment is returned because of an address issue, additional shipping or handling charges may apply before the order is resent.

Risk of Loss

Risk of loss and title for purchased products generally transfer to the customer when the order is delivered to the designated shipping address, unless otherwise required by applicable law or stated in a separate shipping agreement.

Customers should inspect packages promptly after delivery and report any visible damage, missing items, or delivery concerns according to the applicable Website policies.

Fraud Prevention

To protect customers and maintain transaction security, we reserve the right to review and verify orders for signs of:

• Unauthorized payment activity
• Identity inconsistencies
• Suspicious purchasing behavior
• Fraudulent transactions
• Unusual order patterns
• Incorrect billing or shipping information

Orders identified as potentially fraudulent may be delayed, canceled, or subjected to additional verification requirements.

Resale and Quantity Restrictions

We reserve the right to limit purchase quantities or refuse orders that appear to be placed for unauthorized resale, redistribution, or other commercial purposes not approved by Soft Repairs.

Quantity limits may apply to individual customers, accounts, households, payment methods, or shipping addresses.

Limitation of Liability

To the fullest extent permitted by law, Soft Repairs shall not be liable for losses arising from or related to:

• Order delays
• Inventory shortages
• Product-availability changes
• Pricing errors
• Payment-verification delays
• Shipping-carrier delays
• Customer-provided information errors
• Order modifications
• Order cancellations required for compliance, fraud prevention, or security
• Circumstances beyond our reasonable control

Nothing in this Policy limits any consumer right or legal protection that cannot lawfully be excluded or restricted.

Relationship to Other Policies

This Policy should be read together with other policies available on the Website, including, where applicable:

• Terms & Conditions
• Privacy Policy
• Shipping Policy
• Delivery Policy
• Cancellation Policy
• Return and Refund Policy

If a conflict arises, the policy that most specifically applies to the issue will generally control, subject to applicable law.

Policy Changes

We reserve the right to update, revise, or modify this Policy at any time without prior notice.

Changes become effective when published on this page unless otherwise stated.

Continued use of the Website after updates are published constitutes acceptance of the revised Policy.

Contact Information

For questions regarding orders, purchases, or this Policy, please contact:

Soft Repairs

Address: 901 N Market St Apt 100Wilmington, DE 19801 

Email: contact@softrepairs.com 

Contact Number: (+1) 813-687-8163 

Website: softrepairs.com