DELIVERY POLICY

Effective Date: July 2026

This Delivery Policy outlines the delivery procedures applicable to purchases made through softrepairs.com (the “Website”), operated by Soft Repairs (“Soft Repairs,” “we,” “our,” or “us”).

By placing an order through our Website, you acknowledge and agree to the terms described in this Delivery Policy.

Delivery Overview

Following order processing and shipment, purchased products will be delivered to the shipping address provided during checkout.

Independent shipping carriers and logistics providers perform delivery services. While we make reasonable efforts to support timely shipment, actual delivery schedules remain subject to carrier operations and external conditions beyond our reasonable control.

Delivery Timeframes

Estimated delivery dates provided during checkout, in an order confirmation, or through shipment notifications are intended only as estimates.

Actual delivery times may vary due to:

• Carrier schedules
• Destination location
• Weather conditions
• Transportation disruptions
• Regional service limitations
• Seasonal shipping volumes
• Public holidays
• Security inspections
• Supply-chain interruptions
• Circumstances beyond our reasonable control

Estimated delivery dates should not be interpreted as guaranteed delivery commitments.

Delivery Address Requirements

Customers are responsible for providing complete, current, and accurate delivery information.

Required information may include:

• Recipient name
• Street address
• Apartment or suite number, where applicable
• City
• State
• ZIP or postal code
• Contact information

Incomplete or inaccurate delivery information may result in:

• Delivery delays
• Failed delivery attempts
• Returned shipments
• Additional carrier charges
• Lost or misdirected packages

Soft Repairs is not responsible for delivery issues, losses, or additional expenses resulting from inaccurate or incomplete information provided by the customer.

Customers should contact us promptly after placing an order if they notice an error in the delivery information. Address changes may not be possible after an order has entered fulfillment or shipment.

Delivery Attempts

Delivery carriers may attempt delivery according to their own operating procedures.

If the recipient is unavailable, the carrier may:

• Attempt delivery again
• Leave a delivery notice
• Hold the package at a designated facility
• Request recipient pickup
• Deliver the package to an authorized location
• Follow other carrier-specific procedures

The number and timing of delivery attempts may vary depending on the carrier, service level, package type, and destination.

Signature Requirements

Certain shipments may require a signature upon delivery.

Signature requirements may be based on:

• Product value
• Shipping method
• Carrier policies
• Delivery destination
• Security considerations
• Order characteristics

When a signature is required, delivery may not be completed until an authorized person accepts the package.

Customers are responsible for making suitable arrangements to receive shipments that require a signature.

Delivery Completion

A delivery may be considered completed when:

• The package is delivered to the designated address.
• The carrier provides delivery confirmation.
• A required signature is obtained.
• The shipment is delivered according to the carrier’s procedures.
• The package is placed in a secure or authorized delivery location.

Carrier tracking information, delivery scans, signatures, photographs, or other records may be used to verify delivery status.

Customer Inspection Upon Delivery

Customers should inspect shipments promptly after receipt.

Upon delivery, customers should:

• Examine the condition of the package.
• Verify the shipment contents.
• Confirm receipt of the ordered items.
• Check for visible damage.
• Report missing or incorrect products promptly.

Prompt inspection may help support a timely review of delivery-related concerns.

Damaged Deliveries

If a shipment arrives with visible damage, customers should:

• Retain all packaging materials.
• Document the damage with clear photographs where possible.
• Record any visible issues with the package and product.
• Avoid discarding damaged items or packaging before review.
• Contact Soft Repairs promptly.

Timely reporting helps us review the issue and coordinate with the carrier where appropriate.

Resolution may depend on available photographs, packaging, carrier records, and other supporting information.

Missing Items

If an order is delivered but appears incomplete, customers should contact us promptly.

When reporting missing items, customers may be asked to provide:

• Order number
• Shipment details
• Tracking information
• Photographs of the received package
• Photographs of the shipping label
• A description of the missing items

We may review available fulfillment and shipping records and contact the carrier where appropriate.

Lost Deliveries

If tracking information indicates delivery but the package cannot be located, customers should:

• Confirm that the delivery address is correct.
• Check entrances, porches, mailrooms, reception areas, and other delivery locations.
• Contact household members, neighbors, building staff, or reception personnel.
• Review carrier delivery notices, photographs, and tracking updates.
• Contact the carrier directly where appropriate.

If the shipment remains unavailable, customers should contact Soft Repairs so that available review procedures can be initiated.

Final decisions may depend on carrier records, delivery confirmation, investigation findings, and supporting documentation.

Refused Deliveries

Customers who refuse delivery without prior authorization may be responsible for:

• Return-shipping costs
• Carrier-handling charges
• Restocking fees, where applicable
• Administrative processing expenses
• Other reasonable costs connected with the refused shipment

Refund eligibility for refused deliveries will be determined according to our Return and Refund Policy.

Original shipping charges may be non-refundable unless otherwise required by law.

Unclaimed Deliveries

Packages that remain unclaimed at a carrier facility or designated pickup location may be returned to Soft Repairs.

Returned packages may be subject to:

• Additional shipping charges
• Handling costs
• Restocking fees, where applicable
• Order cancellation

Customers are responsible for monitoring tracking information and responding to carrier notices.

Delivery Delays Beyond Our Control

Certain events may affect delivery schedules and remain outside our reasonable control.

Examples include:

• Severe weather conditions
• Natural disasters
• Transportation interruptions
• Government restrictions
• Labor disruptions
• Carrier operational issues
• Public emergencies
• Supply-chain disruptions
• Security incidents
• Infrastructure failures

In such circumstances, delivery schedules may be extended without liability to Soft Repairs, except where applicable law provides otherwise.

Carrier Responsibility

Once an order has been transferred to the shipping carrier, transportation and final delivery activities are managed by that carrier.

Although Soft Repairs may assist customers in communicating with carriers regarding delivery concerns, carrier operations remain subject to the carrier’s own policies, procedures, tracking systems, service standards, and delivery conditions.

Secure Delivery Location

Customers are responsible for selecting a delivery address where packages can be received safely.

Soft Repairs is not responsible for packages that are lost, stolen, damaged, or misplaced after confirmed delivery, except where otherwise required by law.

Customers may wish to use carrier delivery-management tools, signature services, secure pickup points, or other available options when appropriate.

Multiple Deliveries

Some orders may be delivered in more than one package because of:

• Inventory availability
• Warehouse locations
• Product size or weight
• Carrier requirements
• Fulfillment arrangements

Separate packages may have different tracking numbers and delivery dates.

Receipt of one package does not necessarily indicate that the remaining items have been canceled or lost.

Limitation of Liability

To the fullest extent permitted by applicable law, Soft Repairs shall not be liable for delivery delays, interruptions, failures, losses, or additional costs arising from:

• Carrier actions or omissions
• Customer-provided address errors
• Delivery refusals
• Unclaimed packages
• Missed delivery attempts
• Force majeure events
• Government actions
• Third-party transportation issues
• Theft or loss following confirmed delivery
• Circumstances beyond our reasonable control

Nothing in this Policy limits any consumer rights or legal protections that cannot lawfully be excluded or restricted.

Relationship to Other Policies

This Delivery Policy should be read together with other applicable Website policies, including:

• Shipping Policy
• Sales and Order Policy
• Cancellation Policy
• Return and Refund Policy
• Terms & Conditions

Where a separate policy contains more specific terms for a particular issue, those terms may also apply.

Changes to This Delivery Policy

We reserve the right to modify, revise, or update this Delivery Policy at any time without prior notice.

Updates will become effective when published on this page unless otherwise stated.

Continued use of the Website after updated terms are published constitutes acceptance of the revised Delivery Policy.

Contact Information

For questions regarding deliveries or receipt of a shipment, please contact:

Soft Repairs

Address: 901 N Market St Apt 100Wilmington, DE 19801 

Email: contact@softrepairs.com 

Contact Number: (+1) 813-687-8163 

Website: softrepairs.com