PAYMENT SECURITY POLICY

Effective Date: July 2026

This Payment Security Policy (“Policy”) explains how payment transactions are handled through softrepairs.com (the “Website”), operated by Soft Repairs (“Soft Repairs,” “we,” “our,” or “us”).

We are committed to maintaining reasonable measures designed to support secure online transactions and protect customer information during the checkout process.

By using the Website and submitting payment information, you acknowledge and agree to the terms outlined in this Policy.

Our Commitment to Payment Security

Protecting customer information is an important part of our business operations.

We use reasonable administrative, technical, and organizational measures designed to support secure payment processing and reduce the risk of unauthorized access, misuse, loss, or disclosure of payment-related information.

Although we take payment security seriously, no method of electronic transmission, processing, or online storage can be guaranteed to be completely secure.

Payment Processing

Payments submitted through the Website are processed through independent third-party payment service providers.

These payment providers may be responsible for:

• Payment authorization
• Transaction processing
• Fraud monitoring
• Payment verification
• Secure payment handling
• Refund processing
• Payment-method validation

Soft Repairs does not independently operate financial institutions, credit card networks, banking systems, or payment networks.

Payment processing remains subject to the terms, policies, procedures, and security practices of the applicable payment provider.

Payment Information

When making a purchase, customers may be required to provide payment-related information, including:

• Payment card details
• Billing address
• Account-holder information
• Transaction-verification information
• Contact information
• Other information required by the payment provider

Payment information is collected and used only for purposes connected with processing authorized transactions, confirming payments, preventing fraud, and fulfilling customer orders.

Sensitive payment information is generally processed directly by third-party payment providers and is not stored by Soft Repairs, except where limited information may be required for transaction administration, customer support, recordkeeping, fraud prevention, or legal compliance.

Secure Checkout Environment

We use reasonable safeguards intended to help protect information transmitted through the Website.

These safeguards may include:

• Secure Website connections
• Access controls
• Security monitoring
• Fraud-prevention procedures
• Transaction-verification processes
• Restricted access to payment-related records
• Security updates and maintenance

These measures are intended to support secure online transactions but do not guarantee complete protection against every security threat or unauthorized activity.

Fraud Prevention Measures

To help protect customers and maintain transaction integrity, certain orders may undergo security and verification procedures.

These procedures may include:

• Payment-authorization review
• Billing-information verification
• Identity confirmation
• Transaction monitoring
• Security screening
• Address verification
• Review of unusual purchasing activity
• Comparison of billing and shipping information

Additional information may be requested where reasonably necessary to verify the legitimacy of a transaction.

Failure to provide requested verification information may result in order delays, suspension, cancellation, or rejection.

Payment Authorization

Submitting payment information does not guarantee that a payment will be authorized or that an order will be accepted.

Payment authorization may depend on:

• Available funds or credit
• Card or account status
• Billing-information accuracy
• Fraud-prevention checks
• Payment-provider requirements
• Financial-institution approval
• Security verification

Soft Repairs reserves the right to decline or cancel an order when payment cannot be successfully authorized or verified.

Unauthorized Transactions

Customers should promptly notify their bank, card issuer, payment provider, or financial institution if they suspect that a payment method has been lost, stolen, compromised, or used without authorization.

If a customer believes that an unauthorized transaction occurred through the Website, the customer should contact Soft Repairs as soon as possible so we can review the available transaction and order information.

Investigations involving unauthorized transactions may require cooperation with:

• Payment processors
• Card issuers
• Banks
• Financial institutions
• Fraud-prevention providers
• Law-enforcement or regulatory authorities, where applicable

Soft Repairs cannot guarantee the outcome of an investigation conducted by a third-party financial institution or payment provider.

Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete payment information
• Using only authorized payment methods
• Protecting account credentials
• Keeping devices and browsers secure
• Reviewing transaction details before submission
• Monitoring financial-account activity
• Reporting suspected unauthorized transactions promptly
• Keeping billing and contact information current

Providing inaccurate, misleading, fraudulent, or unauthorized payment information may result in order delays, cancellations, account restrictions, refusal of service, or other action permitted by law.

Third-Party Payment Providers

The Website may use independent third-party payment providers to process transactions.

Because payment processing takes place through third-party systems, customers may also be subject to the terms, conditions, privacy policies, security practices, and dispute procedures of those providers.

Soft Repairs does not control the internal systems, policies, or security practices of independent payment providers.

Customers are encouraged to review the applicable policies of any payment service used during checkout.

Data Security Limitations

Although we use reasonable safeguards designed to help protect customer information, no technology, network, device, system, storage method, or transmission process can be guaranteed to be completely secure.

Security risks may arise from factors including:

• Internet vulnerabilities
• Third-party service interruptions
• Cybersecurity threats
• Malware or phishing attempts
• User-device security issues
• Unauthorized access attempts
• Network failures
• Software vulnerabilities
• Events beyond our reasonable control

Customers acknowledge that electronic communications and online transactions involve inherent security risks.

Payment Disputes and Chargebacks

Customers are encouraged to contact Soft Repairs directly regarding transaction concerns before initiating a chargeback or payment dispute.

When a payment dispute is initiated, we may provide relevant records to payment processors, banks, financial institutions, card issuers, or dispute-resolution entities.

Such records may include:

• Order information
• Transaction details
• Payment-verification records
• Shipment information
• Delivery confirmation
• Customer communications
• Cancellation records
• Return and refund information

This information may be used only for legitimate transaction review, fraud prevention, legal compliance, and dispute resolution.

Submitting a chargeback does not automatically cancel an order, return obligation, or other responsibility under applicable Website policies.

Refund Security

Approved refunds are generally issued through the original payment method whenever reasonably possible.

Refund processing may depend on:

• Payment-provider procedures
• Bank processing times
• Card-issuer requirements
• Transaction-verification processes
• Fraud-prevention checks

Soft Repairs is not responsible for delays caused by third-party banks, payment processors, card issuers, or financial institutions after a refund has been submitted.

Payment Method Availability

Accepted payment methods may change periodically because of operational, technical, security, or provider-related considerations.

The payment methods displayed during checkout represent the options available at the time of the transaction.

Soft Repairs does not guarantee that a particular payment method will remain available for future purchases.

Stored Payment Information

Where the Website offers an option to save payment details, such information may be stored or tokenized by an independent payment provider rather than directly by Soft Repairs.

Customers should review the applicable payment provider’s terms and privacy practices before choosing to save payment information.

Soft Repairs may retain limited transaction references, payment status details, or masked payment information for recordkeeping, support, fraud prevention, and legal compliance.

Limitation of Liability

To the fullest extent permitted by applicable law, Soft Repairs shall not be liable for losses, damages, delays, interruptions, or expenses arising from or related to:

• Third-party payment-processor issues
• Financial-institution actions
• Payment-network interruptions
• Unauthorized access attempts
• Cybersecurity incidents beyond our reasonable control
• Transaction-verification requirements
• Payment-authorization failures
• Customer-provided payment errors
• Bank or card-issuer delays
• Third-party system failures
• Chargeback or dispute decisions made by third parties

Nothing in this Policy limits any consumer right or legal protection that cannot lawfully be excluded or restricted.

Relationship to Other Policies

This Policy should be read together with our:

• Privacy Policy
• Terms & Conditions
• Sales & Order Policy
• Order Acceptance Policy
• Return & Refund Policy
• Cancellation Policy

If a conflict arises, the policy most directly applicable to the transaction or issue will generally govern, subject to applicable law.

Changes to This Policy

We reserve the right to revise, modify, or update this Payment Security Policy at any time.

Changes become effective when published on this page unless otherwise stated.

Continued use of the Website after updates are published constitutes acceptance of the revised Policy.

Contact Information

For questions regarding payment security or transaction-related matters, please contact:

Soft Repairs

Address: 901 N Market St Apt 100Wilmington, DE 19801 

Email: contact@softrepairs.com 

Contact Number: (+1) 813-687-8163 

Website: softrepairs.com