PRIVACY POLICY

Effective Date: July 2026

Soft Repairs (“Soft Repairs,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us when visiting or using our website, softrepairs.com (the “Website”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with our Website, browse products, place orders, communicate with us, or otherwise use our services. By accessing or using the Website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, as well as certain information collected automatically through your interaction with the Website.

Personal Information

The personal information we may collect includes:

• Full name
• Email address
• Billing address
• Shipping address
• Telephone number, if provided
• Order information
• Account information
• Communication preferences
• Information submitted through contact forms

You may choose not to provide certain information. However, doing so may limit your ability to access certain Website features or complete purchases.

Order and Transaction Information

When you place an order through our Website, we may collect information related to:

• Purchased products
• Order history
• Shipping preferences
• Transaction details
• Payment status

Payment information may be processed through third-party payment providers and is not stored directly on our servers unless required for transaction management, recordkeeping, or legal compliance.

Automatically Collected Information

When you visit the Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring URLs
• Pages visited
• Time spent on pages
• Website interactions
• Approximate geographic region
• Date and time of visits

This information helps us understand Website performance, maintain security, and improve the user experience.

Cookies and Tracking Technologies

Our Website may use cookies, pixels, web beacons, and similar technologies to support functionality and improve user experience.

These technologies may be used for:

• Website functionality
• Shopping cart management
• User preferences
• Security purposes
• Analytics and performance monitoring
• Marketing and advertising measurement

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain Website features or prevent parts of the Website from functioning properly.

How We Use Information

We may use collected information for purposes including:

• Processing and fulfilling orders
• Managing customer accounts
• Responding to inquiries
• Providing customer communications
• Delivering requested information
• Improving Website functionality
• Monitoring Website performance
• Conducting analytics
• Preventing fraud and unauthorized activity
• Complying with legal obligations
• Maintaining security and operational integrity

We use information for legitimate business purposes related to operating, maintaining, and improving our Website and services.

Marketing Communications

If you choose to subscribe to newsletters, promotional emails, or other communications, we may use your email address to send information regarding:

• Product updates
• Website announcements
• Company news
• Promotional communications
• New product availability

You may opt out of marketing communications at any time by using the unsubscribe link included in an email or by contacting us directly.

Information Sharing and Disclosure

We do not sell personal information to third parties.

We may share information with trusted service providers that assist us in operating the Website and conducting business activities, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Analytics providers
• Marketing service providers
• Security and fraud-prevention providers

These third parties receive only the information reasonably necessary to perform their services and are expected to handle such information responsibly.

We may also disclose information when required by law, regulation, legal process, court order, or governmental request. Information may also be disclosed when reasonably necessary to protect our rights, users, operations, property, or security.

Third-Party Services

The Website may use third-party services to support its functionality and operations.

Examples may include:

• Payment gateways
• Shipping providers
• Analytics platforms
• Advertising networks
• Customer communication tools

These third-party services operate under their own privacy policies and practices. We encourage users to review the privacy policies of any third-party services they interact with.

Analytics and Advertising Technologies

We may use analytics tools and advertising technologies to understand visitor behavior, measure Website performance, and improve our content and functionality.

These tools may collect information regarding:

• Website usage
• Traffic sources
• Device characteristics
• User interactions

Collected information may be aggregated or anonymized where appropriate.

Data Retention

We retain information for as long as reasonably necessary to:

• Fulfill business purposes
• Process transactions
• Maintain records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Retention periods may vary depending on the type of information involved, the purpose for which it was collected, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information.

User Rights

Depending on applicable laws, users may have certain rights regarding their personal information, including the right to:

• Access personal information
• Correct inaccurate or incomplete information
• Request deletion of information
• Request restriction of processing
• Object to certain processing activities
• Request data portability, where applicable
• Withdraw consent, where processing is based on consent

Requests may be submitted using the contact information provided below. We may need to verify your identity before processing certain requests.

Children’s Privacy

Our Website is not directed toward individuals under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete it.

International Users

The Website may be accessed from different locations worldwide. By using the Website, users understand that information may be processed or stored in locations where data protection laws may differ from those in their country or jurisdiction.

Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Any updates will be posted on this page with a revised Effective Date. Your continued use of the Website after changes are posted indicates your acceptance of the updated Privacy Policy.

Contact Information

For questions regarding this Privacy Policy or our privacy practices, please contact:

Soft Repairs

Address: 901 N Market St Apt 100Wilmington, DE 19801 

Email: contact@softrepairs.com 

Contact Number: (+1) 813-687-8163 

Website: softrepairs.com